One for the underdog!

Now that I've gotten a decision in my first case, I wanted to reflect on the experience. First things first, I'm excited to report that the appeals examiner reversed the denial of my client's unemployment benefits, finding that she was NOT fired for misconduct!

I'm a little ashamed to admit that I had a few misconceptions going into the litigation clinc, but I'm immensely pleased to have been wrong about them. I can't even describe what type of clients I expected, because I didn't consciously think about that beforehand. But my first client was professional, hard-working, conscientious, highly capable and resourceful, punctual, organized, and a vested participant in her case. At the end of our first meeting, she surprised me by saying she wasn't really all that concerned about the money; more than that, she wanted to be vindicated--to have an objective party look at the facts and declare that she did nothing wrong. This was not someone who was out to get something for nothing!

Second, I was pleasantly surprised at the professionalism of everyone I encountered at the Virginia Employment Commission. Sadly I've grown cynical with bureaucracy and sort of expected to deal with state employees who did the minimum to get by. Instead, when they were met with respect and politeness (which I try always to extend), they were cooperative, responsive, and communicative. The appeals examiner took his job seriously and seemed genuinely interested in uncovering the truth.

Ultimately, it was preparation that won the day. I renew my resolve never to allow myself to get so busy that I can't put in the preparation each case and client deserves.

What I learned about my role was that this appeal wasn't something my client was incapable of doing herself. But I was able to work with her and contribute my specific skills to present her story in a way that was clear, organized, credible, and persuasive. I also discovered there's such opportunity for good every time we come alongside someone and let them know that they matter to us. The most special moment came when I was able to pray with my client and Professor McKee just prior to the hearing--to ask God to help us to do our best, and to entrust the outcome to Him.